SynergySKY - Berichtgeschiedenis

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Licentie API - Operationeel

Berichtgeschiedenis

jul. 2025

Hotfix Deployment for Google Meet Layout
  • Voltooid
    juli 30, 2025 om 13:27
    Voltooid
    juli 30, 2025 om 13:27
    Maintenance has completed successfully.
  • Nog niet begonnen
    juli 30, 2025 om 13:00
    Nog niet begonnen
    juli 30, 2025 om 13:00

    A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect.

  • Bezig
    juli 30, 2025 om 12:55
    Bezig
    juli 30, 2025 om 12:55
    Maintenance is now in progress.
Inconsistent Layout changes
  • Opgelost
    Opgelost
    This incident has been resolved.
  • Geïdentificeerd
    Geïdentificeerd

    We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident.

CONNECT Upgrade Maintenance Window
  • Voltooid
    juli 16, 2025 om 00:44
    Voltooid
    juli 16, 2025 om 00:44
    Maintenance has completed successfully.
  • Bezig
    juli 16, 2025 om 00:10
    Bezig
    juli 16, 2025 om 00:10
    Maintenance is now in progress.
  • Nog niet begonnen
    juli 16, 2025 om 00:00
    Nog niet begonnen
    juli 16, 2025 om 00:00

    CONNECT Upgrade Maintenance Window Notification

    Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows:

    • Start: July 16 00:00 UTC

    • End: July 16 03:00 UTC

    Summary of Improvements:

    This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability.

    Service Impact:

    • No impact is expected for ongoing meetings during the upgrade window.

    • Newly initiated meetings may experience longer connection rates while the system is restarting.

    We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page.

    For assistance, contact: support@synergysky.com

Zoom Calls - On-Screen Display
  • Opgelost
    Opgelost
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Onderzoeken
    Onderzoeken

    We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings.

    We are working to determine the cause and will provide updates as soon as possible.

Zoom Calls - Content Sharing
  • Opgelost
    Opgelost
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Onderzoeken
    Onderzoeken

    We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings.

    Our team is actively working to identify the root cause and will provide updates as we learn more.

jun. 2025

Geen mededelingen deze maand

mei 2025

Intermitterende verbindingsonderbreking
  • Opgelost
    Opgelost

    Dit probleem is nu opgelost.

  • Monitoring
    Monitoring

    De upgrade is voltooid. We blijven toezicht houden op eventuele toekomstige problemen.

  • Geïdentificeerd
    Geïdentificeerd

    Er wordt momenteel een hotfix geïmplementeerd. Dit heeft naar verwachting geen invloed op lopende oproepen.

  • Onderzoeken
    Onderzoeken

    We onderzoeken momenteel gemelde problemen waarbij meerdere SIP-videosystemen onverwachts de verbinding verbraken tijdens actieve vergaderingen.

    Synergy SKY analyseert gesprekslogboeken en registraractiviteiten om de oorzaak te achterhalen. Aanvullende updates worden gedeeld zodra er meer informatie beschikbaar is.

    Alle herverbindingen zijn als succesvol gerapporteerd.

mei 2025 naar jul. 2025

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