Synergy SKY - Historia powiadomień

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Historia powiadomień

wrz 2025

Core Service upgrade
  • Planowane
    września 06, 2025 o 14:00
    Planowane
    września 06, 2025 o 14:00
    We are planning for a scheduled maintenance during that time.
  • Zakończono
    września 06, 2025 o 13:26
    Zakończono
    września 06, 2025 o 13:26
    Maintenance has completed successfully.
  • W trakcie
    września 06, 2025 o 12:43
    W trakcie
    września 06, 2025 o 12:43
    Maintenance is now in progress.

sie 2025

Zoom Layout Changes - Degraded Performance
  • Rozwiązany
    Rozwiązany
    This incident has been resolved.
  • Monitorowanie
    Monitorowanie
    We implemented a fix and are currently monitoring the result.
  • Zidentyfikowany
    Zidentyfikowany

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.

Captcha Automatic Resolution Functionality Failing - Government
  • Rozwiązany
    Rozwiązany
    This incident has been resolved.
  • Analiza
    Analiza

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    This is currently affecting our Government customers

    Some users may be affected.

Microsoft Whiteboard Initiation Issue
  • Rozwiązany
    Rozwiązany

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Analiza
    Analiza

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.

Captcha Automatic Resolution Functionality Failing
  • Zakończono
    sierpnia 19, 2025 o 18:05
    Zakończono
    sierpnia 19, 2025 o 18:05
    Konserwacja jest teraz w toku
  • Planowane
    sierpnia 19, 2025 o 18:05
    Planowane
    sierpnia 19, 2025 o 18:05

    We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls.

    During this time, active calls will not be affected. Captcha may require a redial.

    Updates will be provided as necessary.

Captcha automatic resolution Functionality failing
  • Rozwiązany
    Rozwiązany
    This incident has been resolved.
  • Monitorowanie
    Monitorowanie

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Zidentyfikowany
    Zidentyfikowany

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Analiza
    Analiza

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.

lip 2025

Hotfix Deployment for Google Meet Layout
  • Zakończono
    lipca 30, 2025 o 13:27
    Zakończono
    lipca 30, 2025 o 13:27
    Maintenance has completed successfully.
  • Planowane
    lipca 30, 2025 o 13:00
    Planowane
    lipca 30, 2025 o 13:00

    A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect.

  • W trakcie
    lipca 30, 2025 o 12:55
    W trakcie
    lipca 30, 2025 o 12:55
    Maintenance is now in progress.
Inconsistent Layout changes
  • Rozwiązany
    Rozwiązany
    This incident has been resolved.
  • Zidentyfikowany
    Zidentyfikowany

    We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident.

CONNECT Upgrade Maintenance Window
  • Zakończono
    lipca 16, 2025 o 00:44
    Zakończono
    lipca 16, 2025 o 00:44
    Maintenance has completed successfully.
  • W trakcie
    lipca 16, 2025 o 00:10
    W trakcie
    lipca 16, 2025 o 00:10
    Maintenance is now in progress.
  • Planowane
    lipca 16, 2025 o 00:00
    Planowane
    lipca 16, 2025 o 00:00

    CONNECT Upgrade Maintenance Window Notification

    Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows:

    • Start: July 16 00:00 UTC

    • End: July 16 03:00 UTC

    Summary of Improvements:

    This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability.

    Service Impact:

    • No impact is expected for ongoing meetings during the upgrade window.

    • Newly initiated meetings may experience longer connection rates while the system is restarting.

    We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page.

    For assistance, contact: support@synergysky.com

Zoom Calls - On-Screen Display
  • Rozwiązany
    Rozwiązany
    This incident has been resolved.
  • Monitorowanie
    Monitorowanie
    We implemented a fix and are currently monitoring the result.
  • Analiza
    Analiza

    We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings.

    We are working to determine the cause and will provide updates as soon as possible.

Zoom Calls - Content Sharing
  • Rozwiązany
    Rozwiązany
    This incident has been resolved.
  • Monitorowanie
    Monitorowanie
    We implemented a fix and are currently monitoring the result.
  • Analiza
    Analiza

    We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings.

    Our team is actively working to identify the root cause and will provide updates as we learn more.

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