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ian 2026

dec 2025

Continuous layout switching on Primary display (Dual Screen)
  • Rezolvat
    Rezolvat

    The incident has been determined to be a problem within the Microsoft Client, we are currently working with Microsoft to address their issue. For more details see https://support.synergysky.com/hc/en-us/articles/26212580434204-Known-Behavior

  • Actualizare
    Actualizare
    We implemented a fix and are currently monitoring the result.
  • În curs de monitorizare
    În curs de monitorizare

    We have implemented a mitigation and are monitoring the results. Synergy SKY and its trusted partners are actively looking to return the experience back to the original TRUEVIEW profile. We will provide an additional update once we confirm sustained stability.

  • Identificat
    Identificat

    We have confirmed this behavior is specific to the Microsoft Teams Light Web client and have reported the issue to Microsoft. As a mitigation, we are applying a service-side change to stabilize dual-screen presentation behavior. In dual-screen calls, shared content is expected to remain on the primary display.

    The mitigated behavior resembles a “mirrored screen” experience. However, the system is still rendering two distinct compositions (e.g., separate gallery views alongside shared content). Workstreams are in progress to restore the Microsoft Teams dual-screen experience to its previous behavior.

    If you require a more consistent experience during this period, Synergy SKY can provide an alternative configuration that improves layout stability. Please contact support@synergysky.com for details and system requirements.

  • În curs de investigare
    În curs de investigare

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.

noi 2025 către ian 2026

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