Synergy SKY - Observați istoricul

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API-ul de licență - Operațional

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noi 2025
dec 2025
ian 2026

Observați istoricul

ian 2026

Lobby Auto Admit Issue
  • Rezolvat
    Rezolvat

    The issue impacting the Lobby Auto Admit feature for Microsoft Teams meetings has now been resolved.

    To ensure the fix is fully applied, customers must upgrade the Synergy SKY SUITE to version 40.26.10987 or later.

  • În curs de investigare
    În curs de investigare

    We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. 

    The current workaround is to manually admit these endpoints into the meetings via a Microsoft Teams client.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.

US Primary Node Offline
  • Rezolvat
    Rezolvat
    This incident has been resolved.
  • În curs de monitorizare
    În curs de monitorizare
    We implemented a fix and are currently monitoring the result.
  • În curs de investigare
    În curs de investigare

    We have identified that one of our US primary nodes has gone offline. This node supports some US based endpoint registrations and routing services.

     

    We are actively working with our hosting provider to restore service as quickly as possible. Further updates will be posted as more information becomes available.

Maintenance Window - January 24, 2026
  • Finalizat
    ianuarie 24, 2026 la 19:45
    Finalizat
    ianuarie 24, 2026 la 19:45
    Maintenance has completed successfully.
  • În curs
    ianuarie 24, 2026 la 14:22
    În curs
    ianuarie 24, 2026 la 14:22
    Maintenance is now in progress.
  • Plănuit
    ianuarie 24, 2026 la 00:00
    Plănuit
    ianuarie 24, 2026 la 00:00

    We are performing a routine scheduled maintenance and implementation of security updates starting on Saturday, January 24, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, January 23). We anticipate the maintenance to last approximately 30 hours, concluding around 6:00 AM UTC Sunday, January 25 (1:00 AM EST / 10:00 PM PST January 24).

    Times:

    Friday, January 23, 2026
    PST (UTC -8): 4:00 PM - 10:00 PM (January 24)
    EST (UTC-5): 7:00 PM - 1:00 AM (January 25)
    UTC: 12:00 AM (January 24) - 6:00 AM UTC (January 25)

    This maintenance window will have minimal effects on operations.

dec 2025

Continuous layout switching on Primary display (Dual Screen)
  • Rezolvat
    Rezolvat

    The incident has been determined to be a problem within the Microsoft Client, we are currently working with Microsoft to address their issue. For more details see https://support.synergysky.com/hc/en-us/articles/26212580434204-Known-Behavior

  • Actualizare
    Actualizare
    We implemented a fix and are currently monitoring the result.
  • În curs de monitorizare
    În curs de monitorizare

    We have implemented a mitigation and are monitoring the results. Synergy SKY and its trusted partners are actively looking to return the experience back to the original TRUEVIEW profile. We will provide an additional update once we confirm sustained stability.

  • Identificat
    Identificat

    We have confirmed this behavior is specific to the Microsoft Teams Light Web client and have reported the issue to Microsoft. As a mitigation, we are applying a service-side change to stabilize dual-screen presentation behavior. In dual-screen calls, shared content is expected to remain on the primary display.

    The mitigated behavior resembles a “mirrored screen” experience. However, the system is still rendering two distinct compositions (e.g., separate gallery views alongside shared content). Workstreams are in progress to restore the Microsoft Teams dual-screen experience to its previous behavior.

    If you require a more consistent experience during this period, Synergy SKY can provide an alternative configuration that improves layout stability. Please contact support@synergysky.com for details and system requirements.

  • În curs de investigare
    În curs de investigare

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.

Multiple Region Disruption
  • Rezolvat
    Rezolvat

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • În curs de investigare
    În curs de investigare

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

noi 2025

Maintenance Window - November 16, 2025
  • Finalizat
    noiembrie 16, 2025 la 05:28
    Finalizat
    noiembrie 16, 2025 la 05:28
    Maintenance has completed successfully.
  • Plănuit
    noiembrie 16, 2025 la 05:00
    Plănuit
    noiembrie 16, 2025 la 05:00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • În curs
    noiembrie 16, 2025 la 04:53
    În curs
    noiembrie 16, 2025 la 04:53
    Maintenance is now in progress.

noi 2025 către ian 2026

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