Synergy SKY - Notice history

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Mar 2026
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Notice history

May 2026

Maintenance Window - May 15, 2026
  • Completed
    May 15, 2026 at 11:00 AM
    Completed
    May 15, 2026 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    May 15, 2026 at 9:00 AM
    In progress
    May 15, 2026 at 9:00 AM
    Maintenance is now in progress
  • Planned
    May 15, 2026 at 9:00 AM
    Planned
    May 15, 2026 at 9:00 AM

    UPDATE we are pushing this maintenance back one week, to May 15.

    We are performing a scheduled maintenance starting on May 15 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT). We anticipate the maintenance to last approximately 2 hours, concluding around 11:00 UTC May 15 (7:00 AM EDT / 4:00 AM PDT).

    Times:

    May 15
    PDT (UTC -7): 2:00 AM - 4:00 AM
    EDT (UTC-4): 5:00 AM - 7:00 AM
    UTC: 9:00 - 11:00

    During the scheduled maintenance window, the following impact is expected:

    • Active/Established Calls - current active calls will not be affected and will continue uninterrupted throughout the window

    • New Calls - Little to no impact is expected for new calls being placed during the window

    • CDR Data - Call Detail Record (CDR) data generated by the Registrar during the window may be affected

Maintenance Window - May 9, 2026
  • Completed
    May 09, 2026 at 5:33 PM
    Completed
    May 09, 2026 at 5:33 PM
    Maintenance has completed successfully.
  • In progress
    May 09, 2026 at 10:00 AM
    In progress
    May 09, 2026 at 10:00 AM
    Maintenance is now in progress
  • Planned
    May 09, 2026 at 10:00 AM
    Planned
    May 09, 2026 at 10:00 AM

    We are performing a routine scheduled maintenance starting on May 9 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT). We anticipate the maintenance to last approximately 8 hours, concluding around 18:00 UTC May 9 (2:00 PM EDT / 11:00 AM PDT).

    Times:

    May 9
    PDT (UTC -7): 3:00 AM - 11:00 AM
    EDT (UTC-4): 6:00 AM - 2:00 PM
    UTC: 10:00 - 18:00

    This maintenance window will have minimal effects on operations.

Lobby Auto Admit
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby.

Maintenance Window - May 1, 2026
  • Completed
    May 01, 2026 at 2:06 PM
    Completed
    May 01, 2026 at 2:06 PM
    Maintenance has completed successfully.
  • Planned
    May 01, 2026 at 9:00 AM
    Planned
    May 01, 2026 at 9:00 AM

    We are performing a scheduled maintenance starting on May 1 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT). We anticipate the maintenance to last approximately 2 hours, concluding around 11:00 UTC May 1 (7:00 AM EDT / 4:00 AM PDT).

    Times:

    May 1
    PDT (UTC -7): 2:00 AM - 4:00 AM
    EDT (UTC-4): 5:00 AM - 7:00 AM
    UTC: 9:00 - 11:00

    This maintenance window will have minimal effects on operations.

Apr 2026

Poly Registrar Partial Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We identified a potential service issue that may have temporarily affected device registration for some customers.

     

    Our team identified behavior related to registrar connectivity that may have caused certain devices to experience registration issues. The issue appears to be contained at this time, and we are actively monitoring the environment to ensure continued stability.

     

    While we believe service has stabilized, we are continuing our review to confirm the full scope of impact and validate that all affected services are operating normally. To our knowledge this has effected Poly devices.

     

    If you continue to experience any registration-related issues, please contact Support for assistance.

Mar 2026

Maintenance Window - March 14
  • Completed
    March 15, 2026 at 5:00 AM
    Completed
    March 15, 2026 at 5:00 AM
    Maintenance has completed successfully.
  • Planned
    March 14, 2026 at 5:00 AM
    Planned
    March 14, 2026 at 5:00 AM

    We are performing a routine scheduled maintenance starting on Saturday March 14 at 5:00 AM UTC (1:00 AM EST / 10:00 PM PST, Friday March 13). We anticipate the maintenance to last approximately 24 hours, concluding around 5:00 AM UTC Sunday March 15 (1:00 AM EST / 10:00 PM PST, Saturday March 14).

    Times:

    Friday, March 13
    PST (UTC -7): 10:00 PM - 10:00 PM (March 14)

    Saturday, March 14
    EST (UTC-4): 1:00 AM - 1:00 AM (March 15)
    UTC: 5:00 AM - 5:00 AM (March 15)

    This maintenance window will have minimal effects on operations.

Mar 2026 to May 2026

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