Synergy SKY - Notice history

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May 2025
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Jul 2025

Notice history

Jul 2025

Hotfix Deployment for Google Meet Layout
  • Completed
    July 30, 2025 at 1:27 PMUTC
    Completed
    July 30, 2025 at 1:27 PMUTC
    Maintenance has completed successfully.
  • Planned
    July 30, 2025 at 1:00 PMUTC
    Planned
    July 30, 2025 at 1:00 PMUTC

    A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect.

  • In progress
    July 30, 2025 at 12:55 PMUTC
    In progress
    July 30, 2025 at 12:55 PMUTC
    Maintenance is now in progress.
Inconsistent Layout changes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident.

CONNECT Upgrade Maintenance Window
  • Completed
    July 16, 2025 at 12:44 AMUTC
    Completed
    July 16, 2025 at 12:44 AMUTC
    Maintenance has completed successfully.
  • In progress
    July 16, 2025 at 12:10 AMUTC
    In progress
    July 16, 2025 at 12:10 AMUTC
    Maintenance is now in progress.
  • Planned
    July 16, 2025 at 12:00 AMUTC
    Planned
    July 16, 2025 at 12:00 AMUTC

    CONNECT Upgrade Maintenance Window Notification

    Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows:

    • Start: July 16 00:00 UTC

    • End: July 16 03:00 UTC

    Summary of Improvements:

    This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability.

    Service Impact:

    • No impact is expected for ongoing meetings during the upgrade window.

    • Newly initiated meetings may experience longer connection rates while the system is restarting.

    We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page.

    For assistance, contact: support@synergysky.com

Zoom Calls - On-Screen Display
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings.

    We are working to determine the cause and will provide updates as soon as possible.

Zoom Calls - Content Sharing
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings.

    Our team is actively working to identify the root cause and will provide updates as we learn more.

Jun 2025

No notices reported this month

May 2025

Intermittent Call Disconnection
  • Resolved
    UTC
    Resolved

    This issue is now resolved.

  • Monitoring
    UTC
    Monitoring

    Upgrade has been completed, we will continue to monitor for any further occurrences.

  • Identified
    UTC
    Identified

    A hotfix is currently being deployed, there should be no impact on ongoing calls.

  • Investigating
    UTC
    Investigating

    We are currently investigating reported issues where several SIP video systems unexpectedly disconnected during active meetings.

    Synergy SKY is reviewing call logs and registrar activity to determine the root cause. Additional updates will be shared as more information becomes available.

    All call reconnections have been reported to be successful.

May 2025 to Jul 2025

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